Luv Video Support

Need help, have feedback, or found a bug? We're happy to help.

Get in touch

Email us and we'll get back to you as soon as we can. Including your User ID (Settings › Account) helps us find your account quickly.

Email Support

Frequently asked

How do credits work?

Every generation shows its credit cost before you start. Subscriptions can't be bought on the website yet, but any credits already on your account work here.

My generation failed — did I lose credits?

No. If a generation fails — a network problem, an unsupported photo, or the AI provider's safety filter refusing the request — its credits are refunded automatically. Try a different photo or prompt, and contact us if it keeps happening.

How do I keep my account across browsers?

You start as a guest on one browser. Open your profile and choose Sign in to create an account with an email and password, then sign in with it anywhere.

How do I delete my data or account?

Open Settings › Account › Delete account & data. Your account, credits and generation history are removed from our servers right away. Deleting doesn't cancel an App Store subscription bought in our Mac app — cancel that in your Apple ID settings first.

For anything else, read our Terms of Use and Privacy Policy.